I have no complains about them. Their support is brilliant. They ware able to answer some really tricky questions that I had.

Phone support was fast, friendly, and most importantly they are good at what they do. They helped me recover some emails that I accidentally deleted during some account setup. That saved me from having to face my teenage daughter explaining that I dumped 74 of her emails by mistake. Whew! Crisis averted! Thanks a million, InMotion Hosting!!

I have never had any issues with Inmotion hosting I just got a new smart phone & needed a litte help and they came through with flying colors.

Thanks

Very happy with web hosting service, I own several domains and hosting accounts with you. Have been custom since December 2007 and have had very few problems or questions but those I did have were answered or resolved very quickly.

Thank you,
Brian Mastin

Nice and friendly support. I had trouble transferring my website from another hosting company to inmotion. The tech support people of inmotion help me go through the process smoothly.

These guys are a breath of fresh air. I had to do a last minute migration, due to the extreme incompetence of my previous Hosting company (Netfirms: couldn’t install an SSL certificate after 5 days and my online store was on its 6th day down due to an ‘upgrade’ to their platform)

Inmotion got me up and running in less than 24 hours… And it could have been faster if I had returned their call at 9pm on Saturday night… Yes, they called me at 9pm, 15 minutes after I signed up. In the setup process, I had to call upon their support about 10 times, mostly via chat, and never had to wait. More importantly, whoever I would happen to speak to would give me an answer on the spot… No opening tickets, dealing with coordinators, tier-1, 2, 3 support people who like to play ping pong with customers.

Oh, and last thing, my site is now blazingly fast… I always thought that it wasn’t zippy before because of the technology I use but no… It was Netfirm’s fault.

I highly recommend InMotion

Fantastic support. Very quick reply via email. Had my business up and running within an hour after the problem was highlighted

I am all new to this, but the service I got the first time (May-2011) surpassed my expectation.
Keep at it!!

Hi: I have to say that you are doing very well, this is why I will take your hosting service very soon.

Cheers from Peru

Hola tengo que decirles que lo están haciendo muy bien, ese el porqué voy a tomar su servicio de hosting muy pronto.

Saludos desde Perú

Response was quick and they were very professional answering all my questions. I had some newbie questions about websites and templates and they were very patient with me and instructive. I was impressed.

I’m impressed by how fast, knowledgeable and friendly their tech support is. Got my question answered right away and I’m very happy with the service.

I set this account up for my client, Philip Getson. This is my first experience with your company and so far I am extremely impressed!

My limited experience with tech support so far has been very good.

Your servers are extremely fast and I will be recommending your services to my other clients!

I’m new to the whole web hosting scene. Inmotion’s people have been a great help from the beginning!

I am very impressed with their support and with the easy web site builder. The support department answered my concerns very quickly. The sales department was very helpful and knowledgeable.

I love these guys. Their support has been great from day 1 (I started using them about 9 years ago). They’ve grown since then, but have kept up a high level of professionalism and fast support response. I never hesitate to set up any of my clients with their hosting services.

I have only experienced one customer support phone call, but it was very good. I appreciate that the person I was connected with spoke perfect English very clearly. He answered all my questions and helped me without delay. I personally am not very impressed with the web builder but, it was free and I can see why a lot of people like it.

Great CSR. Behind in my billing and was offered help to keep my still unfinished Web Site alive. Online payment for services is not currently available. This is a pain in the fanny for many users and should be made available as an option for phone calls to billing to make payments. Utility companys provide this service and Inmotion, as a Web Hosting Service, should be a bit imbarrased to be so behind the times.

So far so good!! If I can read and follow directions everything seems to work! I am a newbie so there is a steep learning curve but the answers seem to be all there if I follow directions.

I received good support. Found out what I needed to know in a timely manner. What else could anyone want? Ok, maybe free computer equipment, but to be fair, I didn’t ask for that.

Everything is easy. From signup to calling support initially. No waiting, knowledgable technician. It was a snap.

Great support, features and performance.
They are certainly one of the best hosting services out there.
The Support is very responsive and timely in working tickets.
They are very easy to work with, and I don’t dread it like I do with support from other companies.

Infomotion is very good, especially when compared with some the other leading hosting companies. They offer a generous set of products and the control panel is generally complete and functional. Support is prompt, courteous, and knowledgeable.

Really quick service. Needed to change my main domain and my ticket was responded to within 15 mins. Much appreciated, keep up the good work!

When I needed to make some changes to my account, my issues were handled quickly and efficiently. I have nothing bad to say about InMotion.com.

I was pretty afraid of signing up with a hosting company as you never know what you will get. Being a newbie, it is definitely difficult for me to understand some stuff, but all the information needed is easily found and extremely easy to follow. The customer service was also brilliant. The team got back to me faster than the expected time. Overall, great service and definitely worth it.

Very disappointing working with imotion hosting. On a few occasions our server has been hacked and inmotion does not take the time to inform the customer they simply pretend it didn’t happen meanwhile your site is defaced. it is not until you call their support center “expect a long wait” that you are told you will need to reload your files. Most recently without warning my site was pulled and a message appeared saying.

This site is currently unavailable

If you are the account holder, please contact customer service. Our customer service center is available 24×7 via phone, chat, or email:

Email: support@inmotionhosting.com
Phone: 888-321-4678 (757-416-6575 Int’l)

We cannot disclose any information regarding this account if you are not its owner or authorized party.
For the security and privacy of our customers, all account requests are verified prior to the disclosure of account information.

I was told it was because we had used to many resources. We had just done an advertising campaign and had 350 people visit our site in a day and so they froze it. We spent all this money advertising and they pulled the site down because we finally got some traffic. 350 people doesn’t seem like a lot to me for business class hosting. I am disgusted.

I maintain a couple of VPS’s for a client on inmotion,

The service is very efficient,
Down time is minimal.
Chat support is well trained and understands your queries.

Tier 2 support is even more awesome than tier 1, these guys know what they are doing , their advice and recommendations are spot on.

Inmotion service is a good investment. I’m giving 4 stars for features coz some applications cannot be installed like trac or svn which i feel should be hostable from business pro plan.

I’m impressed enough to bother to leave a review.

We had a hard time with setting up gmail email service by our selves and decided to get in touch with customer care.

Customer care helps us immediately and resolved our problems. We;re very happy!

I am always thrilled with InMotion’s support. It’s very available, and their techs are knowledgable and patient.

I haven’t experienced down time, and chat support is even faster than a phone call.

Thanks.

Through some poor editing on my part, I lost one of my websites.

I called twice and both times received excellent help. Thank you very much. I do think I owe you a box of chocolates.

Sandy McLeod

Although I had to cancel our hosting temporarily because we cannot afford it, I have always been impressed with InMotion’s customer service. They are very knowledgable and have helped me resolve every problem quickly, and they never make me feel like an idiot when I don’t know what I’m doing! I look forward to re-establishing our hosting plan as soon as possible.

Recently moved my hositng to inmotion because old company was doing an awful job at support and website speed (I guess they watched to much nascar). Now, I couldn’t be happier. Support people at inmotion are very helpful and responsive + web site loads very fast now.

Please keep up the good work, I love it.

Extended downtime (more than 48 hours on my server) is literally costing me money and professionalism. When I contacted support twice via chat, I was given pre-canned responses with no idea of how long the outage would last and no process in place to notify me when the sites were back online.

I should not find out that a site is down through a customer, surely a notification could be sent out if the outage is so severe as in this instance?

I am just trying to cancel my account with these guys and can’t. I tried Live Chat and was told to send an email to customer support. So I did about a week ago and still haven’t heard back. I think I’m just going to have to block their charges on my credit card to stop my service.

Their support when I first started with them a couple of years ago was great and that sold me on them. But since then, they’ve become snide and short when I submit a valid support request. This is the reason I’ve decided to move to another host.

I’ve been a customer for a few days now. Because this is my first website I have a lot of questions about configuration and installation. I like the support at InMotion so far. The staff was courteous and very knowledgeable. I was able to get answers to my questions very quickly.

I first asked inmotion whether I could just buy a domain name and have the A records changed to a blog site I use. On my first two calls, I was assured this was no problem. When I opened my new account, I wasn’t able to change the A-record. On my third call I was told to just email the details to their support team and they would take care of it. I was emailed back promptly and advised this service was not possible without a hosting account. On my fourth call I then was told that I needed to go through a third party DNS site to complete the task. Luckily a more tech savvy friend was able to do this after almost an hour of noodling. It seems that the customer service and sales reps aren’t aware that this issue. This seems strange as I would think there are many people just wanting to buy a domain name and map it to their blog site. Nonetheless all the reps were very friendly and helpful, just not properly informed about their services.

Great service! They are VERY patient and ready to help!
I am a beginner at web design. Highly recommend hosting with InMotion!

They are exceptionally terrific.
Support is always there, whether thru email and chat live.
The service is A+++++
Each department when responding to different concerns, are professional, they get to the point and concerns are cleared up.
After all the hosting companies I have joined and left, because they just left you hanging, InMotionhosting.com is the best investment that I have made.

I was very disappointed in the service I experienced with my account at inmotionhosting last week.

Without warning my site was suspended for overuse of data. I thoroughly understand the issue, but would have appreciated some sort of warning regarding the matter. Instead, in the middle of a business day my account was taken offline for an hour. Action was necessary to be taken on our side of this issue. BUT if I had been warned, even once, then I could have RESPONDED and fixed the usage problems without having our site suspended. INSTEAD this email is sent to me AS the site is suspended? That doesn’t seem like an effective policy that has any interest in satisfying its customers or achieving efficient operations.

When I called in to resolve the situation the support agent was very cavalier about the fact that my business’s website and emails were suspended. He said ” It was only for an hour.” Each hour of the day we strive in business to provide the best service to our clients. THIS was an hour that is now LOST. So really in our world this hour has now affected multiple hours of my business’ operations as we try to catch up to satisfy our clients and their needs.

After my site was taken back online, I told the agent that I would like to file a complaint. Following this he was very rude, cutting me off, talking over me and refused to let me do so. He hid behind this situation being caused by a policy. The policy being that on a shared server that if usage went past a point then the site would be temporarily suspended by an automatic system. He insisted there was no way of warning inmotion’s clients. IF THE SYSTEM CAN AUTOMATICALLY SUSPEND A SITE IT WOULD SEEM REASONABLE THAT THE SYSTEM COULD AUTOMATICALLY SEND A WARNING. This seems logical, and in line with the policies and activities engaged in by other similar system providers. Sure, some people may do nothing, but I can assure you that any responsible person would immediately react to the warning, saving time on both the user and inmotion’s side.

The agent made it a point to clearly berate our level of client at inmotion and insinuate that if we paid more we MIGHT be important enough to warn. This is in direct opposition to the “policy of automatic suspension” that he had mentioned.

It has been made clear to me that inmotion does NOT CARE about its customers. I am already looking to take my business elsewhere and am very disappointed in a company I once trusted.

Well, i am just a newbie in this … open the account yesterday but, so far, it doeas what i am expecting from it.
The support team is excellent and very helpfull. It is a pleasure to deal with them.
I wish my 4 stars rating will stay as i “improve” along.

Keep up the excellent work

I’ll get back to you after my web-site has been completed. Whilst this process is on-going, the individual members of the design team are most friendly and reactive.
I am looking forward to posting a five-star rating.

Cheers

I manage two websites through InMotionHosting, the first site since 2008. You are hands down one of the best web hosting sites available to the public. Your pricing is extremely competitive and a bargain given your outstanding customer service – a huge bonus that is certainly NOT a given these days. Support is always available, always polite, and always helpful. I do have one issue to pass on to you, though it has nothing to do with my recent need for customer support (which was related to making a credit card payment and changing my email address). Here is my issue: At best, navigation through the initial site setup process is flat-out confusing. InMotionHosting could use some help from a technical writer that specializes in (online) process navigation, and who is NOT an employee of InMotion (the process needs to be gone over by someone who does not know the process intrinsically). I’m fairly tech-savvy, but making my way through the set-up process is just as convoluted this week as it was in 2008. Neither AMP nor cPanel is adequately labeled, nor are they laid out in a logical, process-friendly manner. The steps necessary first to find and then to access the Premium WebBuilder site design software are especially esoteric, from the username that the user doesn’t get to choose (or change) – typically some unmemorable site URL abbreviation, to the fact that the password you JUST created on the InMotion site doesn’t work for the web builder section. Unfortunately, this only becomes clear AFTER you’ve hit the capslock button six times AND pulled several good-sized chunks of hair from your head. Just some food for thought…I really do love you guys! You gals, too. : )))

I’m not an alpha user of any sort. I just wanted a vanity website and a place to upload some files. Has an extremely user friendly interface, designed for people like me who don’t know about html.

Great service. Haven’t had any issues.

Not impressed so far. The website took too long to even launch, and although the craftsmanship on the website is great,… I am now three months into the process and the store is still not working. The first walkthrough was very helpful, but the website would not accept my images and its incredibly complicated to set up the store. I requested a second walkthrough, heard nothing for two weeks (actually it was three weeks, but I’ll give them a one week break because of the Thanksgiving holiday). Finally resorted to an instant chat I found through googling the company’s main website, and after the chat guy chased my designer down and had him call me I got one of three problems fixed (minor wording on the webpage). However, my second problem is still not resolved am still not receiving emails sent from the website (this is three months into the project mind you). Finally, the walk-through guy stood me up today. He emailed and apologized, but I can’t help but get the feeling at this point that these guys are in over their head. Hope things pick up, but this holiday season looks like a wash for ecommerce, so I have to ask myself what I am paying for here.

I purchased a VPS with InMotion recently and began migrating some of my sites over. I’ve had issues due to my inexperience that the support staff was extremely helpful in solving. I have been completely satisfied with the support and the speed/reliability of the hosting. Highly recommended.

I am initiating my web site, and By far the support is one of the best I had in any services contracted ever.
I am very happy with the service, and thanks to your support things are going ahead smooth.

I will upgrade my contract soon to open more sites, and have bigger capacity.

br
IC

We have noted the support, value and overall rating as low at this time
because:
1) during the past few years site UPTIME has noted that our site is down however when we contact tech support they always say there are no issues
2) our site along with many others you host got hammered with a virus this past year, we were never notified and had to call tech support to resolve it, we feel you need better security
3) our zencart started having problems this week, we contacted tech support several times and their response was “you have to upgrade your zencart”.
The issue is server related as far as we an tell and until someone can point out the hacker or virus we believe there problem is not related to an outside attack.

If you can fix the Zencart issue we would raise the low scores.

The jury is still out on I.M. They came high recommended. They are a bit pricey which is not a big issue but we seem to be having email issues since the big hack a few months ago. Hope things can get straightened out soon.

The website was down for about a couple of hours that I know of. I only found out about it by chance when I visited my website.

A good customer service should have notified the account holders of the domains that were affected but i did not get any such notification.

When i contacted the customer support, the person was answering the questions very nicely but the underlying issue was the way such outages are handled by the hosting company.

The domain management is the weakest feature in InMotionHosting’s suite of services and thats why I decided to move the domain registration part of things to GoDaddy and keep stay with InMotion for hosting.

Your technical support team is what keeps me at InMotion Hosting! I’ve had one bad experience in 2 years, maybe he was just having a bad day. Keep up the good work…